We have assembled the following FAQ to try to help you find answers to often asked questions. If you do not find the answer to your question below, please do contact us at
008618006423128 or via email.
Product/Manufacturing Questions:
Q: Can XC Chemicals manufacture high-purity materials in bulk?
A: Yes; for example, XC Chemicals can routinely produce ton lots of lithium carbonate having a spectrographic (metals basis) purity close to 99.999%
Q: Does XC Chemicals supply anhydrous or custom-dried compounds?
A: We have the capability of drying ton lots of many inorganic salts, and also supply dry salts of many organic acids.
Q: Can XC Chemicals supply materials in container loads?
A: Yes. XC Chemicals manufactures ton quantities of many products.
Q: Are all these chemicals made in one location?
A: There are two XC Chemicals plant sites and it has many manufacturing units. All specialty organic chemicals are made in a 14,000 sq. ft facility dedicated to the production and analysis of a wide range of organic chemicals. Inorganic specialties are manufactured in several other dedicated buildings. XC Chemicals Analytical materials are manufactured at a different site.
Q: What are the core manufacturing capabilities of XC Chemicals?
A: The company has three primary business segments:
- Reagents for analysis, laboratory research, and development
- Bulk and specialty gas odorant, inorganic salts and solutions for the chemical process industries
- Bulk and specialty organic intermediates for research and process development
Q: Does XC Chemicals make custom products?
A: We are always open to talking with companies about making custom products. Please contact us at service@xcchemico.com to speak with our head chemist.
Shipping Concerns:
Q: My products have not arrived yet. When will they be delivered?
A: You can check your order status online or by ccontact our customer service email at service@xcchemico.com.
Q: Where can I get an MSDS sheet for products I have ordered?
A: Please contact our customer service department at service@xcchemico.com.
Q: I was told that the shipment of some hazardous materials might cost a little more from XC Chemicals. Is this true?
A: We will be happy to address this question further in instances where your business may be significantly impacted.
Q: With all sorts of regulations in place, hasn’t working with common carriers become a matter of routing?
A: There are all sorts of nuances that must be addressed in getting a chemical product from our shipping dock to you. The delivery of materials to a particular station at a customer’s location can be a challenge. Another difficulty may be reconciling differences in the way that some carriers choose to classify hazardous materials compared to standard classification.
Company FAQs:
Q: Is XC Chemicals ISO certified? What exactly does ISO 9001 certification mean?
A: XC Chemicals is ISO certified.The letters refer to the International Standardization Organization. Registration to an appropriate ISO designation indicates compliance with specific standards and practices for key aspects of both manufacturing and business management. This ensures that official company procedures and protocols are consistently applied to the control of both materials and internal processes.
Q: What’s the best reason for me to consider XC Chemicals as a chemicals supplier?
A: Since we are a primary manufacturer of a wide range of chemical products, it is very likely that we can provide you with a product you need, at a most competitive price, and with the personal service that only a family company can offer.
Q: Does XC Chemicals regularly add technology to its manufacturing base?
A: We keep pace with our customers by both developing and acquiring new technology on a regular basis.
Q: How does XC Chemicals sell its products?
A: The XC Chemicals catalog offers research and lab quantities of over 3000 chemicals. Requests for bulk quantities (kilos to tons) are answered promptly and sold directly to the customer. Many customers also buy XC Chemicals products conveniently through local distributors.
Q: Does XC Chemicals regularly ship its products to foreign markets?
A: Yes, XC Chemicals is a major supplier of both bulk and specialty reagents to a broad range of customers in all the world markets. Our products can be purchased directly from our Zibo office, or from a number of distributors in China, Asia, and Online.
Q: What are the transport methods for chemicals？
A：Goods destined for Asia and Europe can be transported by land and sea, while customers in the Americas, Australia, Japan, and South Korea require sea freight.
Q: Is security a prominent issue at XC Chemicals?
A: XC Chemicals was implementing new controls in all its production environments. This includes more restricted access to areas involved in chemical manufacturing, distribution, and storage. New two-way radios have been provided to improve the connection among the various buildings that make up the plant operations. Matters of safety and security extend to XC employees, customers, and also to the transportation agents that convey chemical products.
Q: Why do you need to know how I’m going to use the chemicals I buy?
A:The general XC Chemicals manufacturing operation is not for the production of chemicals that will be directly used in food, drug, or cosmetic applications. Many customers connected to these industries do buy XC Chemicals products to use as reactants or intermediates in their synthetic chemistries, but not as additives to their consumer products.
Q: What other restrictions might affect the way I do business with XC Chemicals?
A: There could be a number of things. We cannot sell chemicals to individuals who are not connected to a recognized business or institution. Delivery of chemicals to residential addresses is a problem because there is no way to ensure immediate receipt, which is necessary to keep the material from falling into the wrong hands. Several chemicals are restricted in their distribution because they are classified as drug precursors. These and other restrictions and guidelines are the reason why XC Chemicals and other reputable chemical companies require significant amounts of information in order to establish a customer account for you. This is a process that protects everybody.
Q: Where is XC Chemicals located?
A: Our manufacturing plant has been at the same location in Columbus, Ohio, USA since the company was founded in 2017.
Q: What do the letters XC stand for?
A: They are the initials of Xuchen,means the morning sun in Chinese.
Purchasing, Billing, and Buying Online:
Q: If there is an error on my invoice, how do I take care of this?
A: Please contact customer service at service@xcchemico.com and have your order information handy